Living in Stoneridge Viera means being part of a larger family where communication and cooperation are key. Knowing how and when to make requests, report concerns, and provide feedback can help ensure that our community runs smoothly and remains a great place to live. Here’s a guide to help you navigate these processes effectively.

Making Requests

When to Make Requests:

• Maintenance Issues: If you notice something that needs fixing, such as a broken light in a common area or a landscaping issue, it’s important to report it promptly.
• Amenity Reservations: Planning a gathering at the clubhouse or reserving a community space? Make sure to submit your request well in advance to secure your preferred date and time.
• Special Permits: Need a special permit for overnight parking or another exception? Submit your request as soon as possible to allow time for processing.

How to Make Requests:

• Online Portal: Use the property management company’s request portal to submit your requests. This is the most efficient way to ensure they are tracked and addressed promptly. By tracking all requests in one place, we can ensure that every task is worked on and nothing falls through the cracks. Effective communication also ensures that the right people are working on it, leading to quicker and more accurate resolutions.
• Email or Phone: If you prefer, you can also contact the management company via email or phone. Be sure to provide detailed information about your request to help expedite the process.

Reporting Concerns

When to Report Concerns:

• Safety Issues: If you notice anything that poses a safety risk, such as a broken fence or suspicious activity, report it immediately.
• Rule Violations: If you observe a violation of community rules, such as improper parking or noise disturbances, it’s important to report it to maintain the community’s standards.
• General Concerns: Any other concerns that affect the quality of life in Stoneridge Viera, such as pest issues or unkempt common areas, should also be reported.

How to Report Concerns:

• Online Portal: Use the property management company’s online portal to report concerns. This ensures that your report is documented and addressed in a timely manner.
• Email or Phone: You can also report concerns via email or phone. Provide as much detail as possible, including the location and nature of the concern.
• In-Person: If you prefer, you can report concerns in person at the community office. Check the office hours and guidelines for reporting.

Providing Feedback

When to Provide Feedback:

• Community Meetings: Attend community meetings to provide feedback on various issues and participate in discussions about Stoneridge Viera’s future.
• Surveys and Polls: Participate in any surveys or polls conducted by the HOA. This is a great way to share your opinions and suggestions.
• Ongoing Feedback: Anytime you have suggestions for improvement or positive feedback about something that’s working well, don’t hesitate to share it.

How to Provide Feedback:

• Community Meetings: Voice your feedback during community meetings. These meetings are a platform for open discussion and are a great way to make your voice heard.
• Online Forms: Online forms, surveys and polls coming soon so your suggestions and concerns can be addressed.
• Email or Phone: You can also provide feedback via email or phone. Be clear and concise in your communication to ensure your feedback is understood.

Conclusion

Effective communication is the cornerstone of a thriving community. By knowing when and how to make requests, report concerns, and provide feedback, you can help ensure that Stoneridge Viera remains a great place to live. Remember, your participation and input are valuable, and they contribute to the overall well-being of our community. Let’s work together to create a supportive and harmonious environment for everyone.